Privacy Policy MB8 Network – Our Commitment to Protecting the Personal Data of Members in Malaysia

1. Data We Collect

MB8 Network collects several categories of personal data from its members. Below is a full explanation of the types of data we collect and how they are collected:

Data You Provide Directly:

• Registration Information: Your full name, date of birth, mobile number, and email address when you register for an mb8 network account.
• Identity Verification Information: A copy of your identity document (MyKad), bank statement, or other documents we request for account verification and anti-money laundering (AML) compliance purposes.
• Financial Information: Details of the payment method you use — whether Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX banking via Maybank2u or CIMB Clicks. mb8 network does not store your full account number or banking password.
• Communications with Us: Records of live chat conversations, emails, or any other communications you have had with the MB8 Network support team.

Automatically Collected Data:

• Platform Usage Data: The games you play (baccarat, blackjack, lottery, EPL or Liga Super Malaysia Sports Betting, etc.), session times, bet amounts, and game outcomes.
• Technical Data: IP address, device type, operating system, web browser type, and internet connection information.
• Cookie Data: Information collected through cookies and other tracking technologies, as further described in Section 5.

2. How We Use Your Data

MB8 Network only uses your personal data for purposes that are legitimate, necessary, and clearly stated. We do not use your data for any other purpose without your prior consent. The following are the primary purposes for which your data is used:

• Operations & Account Management: Create, verify, and manage your mb8 network account. This includes processing registrations, verifying identity, managing passwords, and maintaining the security of your account.
• Financial Transaction Processing: Processing all deposits and withdrawals in MYR (RM) via your chosen payment method – Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX via Maybank2u or CIMB Clicks.
• Entertainment Services Provision: Enables you to access and enjoy all games on mb8 network, including live baccarat, blackjack, Liga Super Malaysia and EPL Sports Betting, 4D/6D/Toto lottery, badminton, cricket, and more.
• Customer Support: Processing and responding to enquiries, complaints, and assistance requests submitted to the mb8 network support team, which operates 24 hours a day in Bahasa Malaysia.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, multiple account ownership, or any activity that violates mb8 network's Terms and Conditions.
• Legal Compliance: Comply with all applicable legal and regulatory obligations, including reporting requirements to relevant authorities where required by law.
• Marketing Communications (With Consent): Sending you information about mb8 network promotions, new bonuses, or special offers – only if you have consented to receive such communications. You may opt out at any time.
• Responsible Gaming: Monitoring usage patterns to identify signs of problem gambling and providing appropriate support to members who may need it.

3. Sharing Data with Third Parties

Mb8 network takes a highly conservative approach when it comes to sharing member data with external parties. We never sell or disclose your personal data to third parties for commercial marketing purposes. That said, there are limited situations where data may be shared:

• Payment Service Providers: Required transaction data is shared with eWallet and banking providers (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX/Maybank2u/CIMB Clicks) solely for the purpose of processing your payments. These providers are subject to their own privacy policies and security standards.
• Game Service Providers: Select live casino games on MB8 Network are provided by licensed studio providers. Minimal game data necessary to enable these services is shared, subject to strict confidentiality agreements.
• Statutory Authorities: mb8 network will disclose member personal data to legal authorities, regulators, or law enforcement agencies when required to do so by applicable law — for example, in financial crime investigations or anti-money laundering efforts.
• Audit & Compliance: Independent auditors who verify the fairness of games and the security of mb8 network systems may access certain technical data within the scope of their audit, subject to binding confidentiality agreements.

In all of the above situations, mb8 network ensures that only the minimum necessary data is shared, and that all parties receiving such data are bound by appropriate confidentiality and security obligations.

4. Security & Data Protection

Protecting the personal data of mb8 network members is our highest technical and operational priority. We continuously invest in security infrastructure to ensure your data remains protected from unauthorised access, loss, or misuse at all times.

The technical security measures we employ include:

• 256-bit SSL/TLS Encryption: All communications between your device and mb8 network's servers are encrypted using 256-bit SSL/TLS protocols, making your data unreadable to any party that may attempt to intercept your network traffic.
• Encrypted Database: All personal data stored in MB8 Network's databases is encrypted at rest using strong encryption algorithms. This means that even if someone were to gain physical access to our servers, the stored data would remain unreadable without the decryption key.
• Layered Access Controls: Only specifically authorised mb8 network personnel may access member personal data, and only for legitimate operational purposes. All access is logged and monitored.
• Two-Factor Authentication: All internal staff accounts with access to member data are protected by two-factor authentication.
• Regular Penetration Testing: mb8 network conducts regular penetration testing by independent cybersecurity experts to identify and remediate any system vulnerabilities before they can be exploited.
• 24/7 Security Monitoring: Security monitoring systems operate around the clock to detect any suspicious activity or unauthorised access attempts.

5. Cookies & Tracking Technologies

MB8 Network uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit the MB8 Network website or use the app.

We use the following types of cookies:

• Essential Cookies (Required): These cookies are required for the core functionality of the MB8 Network platform – including maintaining your login session, securing transactions, and remembering your language preference. Without these cookies, the platform cannot function properly.
• Performance & Analytics Cookies: Helping us understand how members use the platform – the most visited pages, most popular games, and general navigation patterns. This data is used to improve the overall user experience.
• Functional Cookies: Remembering your personal preferences and settings – such as your favourite game types, display settings, and other preferences – to deliver a more personalised experience.
• Security Cookies: Helps detect suspicious activity, unauthorised login attempts, and behaviour indicative of potential fraud or automated bot usage.

You can manage and control cookies through your web browser settings. Do keep in mind that blocking all cookies may affect certain features on the mb8 network platform. We recommend allowing at least essential cookies to ensure an optimal experience.

6. Your Rights as a Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and mb8 network's privacy policy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the mb8 network customer support team via live chat or email at support@mb8network.com. We will verify your identity before processing any data-related request, as a security measure to ensure your data is not disclosed to unauthorised parties.

7. Data Storage & Retention Period

Mb8 network retains member personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required by applicable law. The following are the data retention guidelines we follow:

• Active Account Information: Your personal data is retained for as long as your mb8 network account remains active and you continue using the platform.
• Financial Transaction Records: All deposit and withdrawal transaction records in MYR are retained for a minimum of 7 years from the date of the transaction, in line with Malaysian financial and tax compliance requirements.
• Identity Verification (KYC) Records: Identity verification documents such as copies of your MyKad are retained for 5 years after account closure, in line with anti-money laundering (AML/CFT) legal requirements.
• Game Data: Gaming records and betting activity are retained for 3 years for dispute resolution, audit, and responsible gaming purposes.
• Communication Records: Live chat records, support emails, and other communications are retained for 2 years for service improvement and dispute resolution purposes.
• Upon Account Closure: When your account is closed at your own request, mb8 network will delete or anonymise any personal data that is no longer required for legal purposes within a reasonable timeframe.

8. Contact Us About Privacy

If you have any questions, concerns, or requests regarding the mb8 network Privacy Policy or how we handle your personal data, we encourage you to reach out to us directly. The mb8 network privacy and customer support team is available to assist you in Bahasa Malaysia.

You can reach us through:

• Live Chat: Live chat function within the mb8 network platform – available 24 hours a day, 7 days a week for immediate support
• Email: support@mb8network.com – for detailed enquiries or formal requests relating to personal data

For formal requests regarding your privacy rights (data access, correction, deletion, and so on), please submit a written request by email, including your full name, mb8 network account number, and details of your request. We will verify your identity before processing any data-related request.

Mb8 network is committed to responding to all privacy-related enquiries within 14 business days of receipt. If your request is complex or requires further investigation, we will keep you informed of its progress within that period.

This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or other operational reasons. We will notify you of any significant changes through notices on the mb8 network platform or via email to affected members. Your continued use of the mb8 network platform following such notice constitutes your acceptance of the updated Privacy Policy.